Refund Policy

At Dreamwave Ads Ltd, we strive for your complete satisfaction with our game creation software and services. This Refund Policy outlines the conditions under which refunds may be issued.

1. Subscription Services

For monthly or annual subscription plans (Pro, Studio), we offer a 14-day money-back guarantee from the date of your initial subscription. If you are not satisfied with our service within this period, you may request a full refund.

  • Refund requests must be made within 14 days of the initial subscription date.
  • Refunds will be processed for the full subscription amount paid.
  • After the 14-day period, subscriptions are non-refundable. You may cancel your subscription at any time, and it will remain active until the end of your current billing cycle.
  • No refunds will be issued for partial use of a subscription period.

2. One-Time Purchases (e.g., Asset Packs, Special Licenses)

Refunds for one-time purchases, such as premium asset packs or special licenses, are generally not offered due to the digital nature of these products. However, exceptions may be made under the following circumstances:

  • If the product is proven to be defective or not as described, and our support team is unable to resolve the issue within a reasonable timeframe.
  • If the purchase was made in error and the product has not been downloaded or accessed.

All requests for refunds on one-time purchases will be reviewed on a case-by-case basis.

3. How to Request a Refund

To request a refund, please contact our support team at info@dreamwave-ad.com with the following information:

  • Your full name and email address associated with your account.
  • The date of purchase and the specific product/subscription you wish to refund.
  • A brief explanation of why you are requesting a refund.

Our team will review your request and respond within 5-7 business days. If your refund is approved, it will be processed to your original method of payment within 7-10 business days.

4. Changes to This Policy

Dreamwave Ads Ltd reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this policy periodically.

Last Updated: September 9, 2025

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